About Dubai

 

Dubai Health Experience (DXH) is the prestige brand conceived by the Dubai Health Authority (DHA) to strengthen the position of Dubai on the world map of medical tourism under the directive of H.H Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Dubai Executive Council.

Fulfilling this vision, DHA aims to be a pioneer in the field of medical tourism and be a market leader for elective treatments in niche specialties and DXH aims to provide high-quality medical services and an unparalleled holiday experience in one of the world’s most dynamic cities.

Dubai plans to strengthen its position in the health care sector, based on sophisticated infrastructure and adoption of the latest equipment and systems from healthy transparency and adopt international standards for patient care.

Dubai is already a globally renowned tourist destination as the fourth most visited city in the world, and now envisages making healthcare part of the lifestyle experience with an impressive range of premier accredited hospitals and over 35,000 healthcare professionals from 110 nationalities providing a warm reception to patients in their own language.

The easy to navigate single window Smart application as well as the digital gateway (www.dxh.gov.ae) which greets exploring medical tourists to a high quality comprehensive and integrated health service system that DXH aims to deliver through its website. The website offers comprehensive medical packages that have been created with the help of over 42 healthcare facilities that form the ‘DXH Group’ which is the official group that comprises the participating healthcare facilities in the Dubai medical tourism project. All the members of the group have been carefully evaluated by the Dubai Health Authority to ensure quality, safety and service standards to inbound medical tourists. 

The DXH website also offers the chance to choose from a wide range of medical specialties and services covering advanced elective procedures in cosmetic treatment & surgery, orthopaedics and sports medicine, ophthalmology, dental, dermatology, wellness and preventive health check-up, as well as assisted reproductive techniques and weight loss management and surgeries. These packages are featured with detailed inclusions and exclusions, making it easy for medical tourists to compare and select the best choices suited to their budget.

To further assist overseas medical tourists, the website also has extensive travel information including visa requirements (if needed) and the option of booking both hotel stays and return flights through Emirates Airlines. The availability of all services provided in Dubai by our strategic partners on DXH website, allows visitors seeking treatment in Dubai one platform that is easy to access for information to a seamless journey to Dubai.

DXH’s unique proposition is the patient centric approach with assurance of the quality of service provided and the unparalleled reassurance guaranteed even after the treatment ends.

In support of this vision, DHA developed a transparent Patient Protection Plan with the provision of the Charter of patient’s rights and responsibilities, a broad-ranging Inbound Medical Tourist Travel Insurance Scheme and a well-structured Medical Complaints Management Process in case the patient needs.

The Inbound Medical Tourist Travel Scheme provides cover for travel-associated risks to an inbound medical tourist while in Dubai   for a variety of situations, including emergency medical expenses up to $50,000 for each insured person. This policy is available from all members of the DXH Group at the time of booking procedure/packages and is strongly encouraged for each patient.

The Complaints Management Process is specifically designed to resolve medical complaints the patient may have regarding treatment. The medical tourists can file an e-complaint on the DXH portal that is immediately looked into and addressed by the clinical governance office at Dubai Health Authority.

The Health Tourism Council is constantly collaborating with vital partners, including the private and the governmental sector to create an experience for the incoming medical tourist. The objective is to identify the key areas of the journey, and look for ways to enhance the patient  -experience.

In this regard, the Dubai Health Authority (DHA) and the General Directorate of Residency and Foreign Affairs Dubai, GDRFA-Dubai, signed a Memorandum of Understanding (MoU) to promote medical tourism in Dubai, exchange knowledge and elevate the health services offered at DHA facilities. It aims to strengthen Dubai’s position as a global destination for medical tourism by easing visa procedures for medical tourists entering Dubai.

The Health Tourism Council is working with Emirates Airlines as a strategic partner of the initiative to develop health tourism products that will be promoted through their travel desks. This partnership aims to cultivate Emirates Airline’s international status and widespread travel routes to fulfil DXH goals of attracting medical tourists from across the globe.

DXH also signed a Memorandum of Understanding (MoU) with The Health Bank this year with the aim to drive medical tourism in the region. DXH SmartCare by The Health Bank, is an exclusive product for DXH and provides health tourists with a single point of contact, seamlessly combining healthcare coordination, flight booking, visas, accommodation, airport transfers, leisure activities and post-treatment support. DXH SmartCare transcends far beyond a simple health tourism service. Medical tourists are now able to see the features of The Health Bank on DXH’s website www.dxh.ae, and they can opt for three types of membership and consultation services.

In its entirety, Dubai Health Experience (DXH) culminates the DHA efforts which aspire to provide advanced and comprehensive healthcare services towards a healthier and happier experience to all patients as well as medical tourists in the Emirate of Dubai thus allowing them to fully ‘Embrace Life’.

Website: www.dxh.ae

Social Media: DXH Connect